Privacy policy

Last updated: 1 November 2026

In short: Storgé keeps only what your family needs to see that everyone is OK: first names, check-in times, moods and the hearts you send. No location. No photos. No ads, no trackers, no selling data, ever. Your data lives in the EU, and when you delete your account, it goes.

Who we are

Storgé is made by DeployHelp LLC, Yerevan, Armenia (“we”). We are the controller of the personal data described here. Questions or requests: contact@mystorge.com.

What we store

Data	Whose	Why
Email address	Adults with an account (family organiser and family members)	To sign you in with a one-time email link
First name (or nickname) you choose	Everyone in the family	So the family knows who checked in
Family name and who belongs to it, with roles (organiser, family, parent, child)	Everyone	To show the family circle and decide who is told when
Check-ins: time, which stop (for example “At school”), how it was made (app, widget), optional mood (good / okay / low)	Parents and children who check in	The core of the app: the family sees “I'm OK”
Schedules: check-in times, days, time zone, alert order and waiting times	Parents and children who check in	To know when a check-in is missed and whom to tell
Alerts and replies such as “I'm on it”, “Pick me up”	Everyone	To run the gentle alert chain and show who stepped in
Hearts and preset messages (“Love you”, “Call me when you can”)	Everyone	To pass love along; there is no free-text chat
Weekly summaries (days checked in, usual time, mood counts)	Parents and children who check in	The Sunday summary for the family
App language	Everyone	To send notifications in your language
Push-notification token and a hashed device key for widgets	Everyone	To deliver notifications and let widgets check in
Subscription receipt from Google Play or the App Store (purchase token, product, dates)	The person who subscribes	To unlock the Family plan. We never see your card details

We do not collect: location, contacts, photos, voice, health records, advertising IDs, or analytics about how you use the app. The camera is used only on your phone to scan a family QR code; no picture leaves the phone.

Who can see it

Your family circle sees the names, check-ins, moods, alerts, hearts and summaries of people in that circle. Parents and children can see that they are part of the family and who is in it.
Nobody else. We do not sell, rent or share your data with advertisers or data brokers.
Service providers who run the app for us, under data-processing terms: Google Firebase (sign-in, database, server functions, push notifications, website hosting; Google Ireland / Google LLC) and Google Play and Apple (subscriptions). Sign-in emails are sent through Firebase.
Authorities, only if the law requires it.

Where it is kept

The database and server functions run in Google Cloud's europe-west1 region (Belgium, EU). Some providers (for example push notifications or app-store billing) may process data in other countries, including the United States, under standard contractual clauses or equivalent safeguards. Data is encrypted in transit and at rest.

Legal basis (EU/UK users)

We process your data to provide the service you asked for (contract), to keep it safe and working (legitimate interest), and where we must by law. Moods are something you choose to share with your family and you can skip them at any time.

Children

Children never create an account and never give us an email. A parent or guardian, the family organiser, adds a child by first name (or nickname), and the child's phone joins by scanning the family QR code. We store only that name, the child's check-ins and schedule, and the hearts they send and receive. We never store a child's location. There are no ads or third-party trackers anywhere in Storgé. The organiser can remove a child at any time, which deletes the child's data. By adding a child, the organiser confirms they are the child's parent or guardian, or have their permission.

Accounts are for adults: you must be 18 or older (or the age of majority where you live) to create one. If you believe a child has created an account, write to us and we will delete it.

How long we keep it

As long as you are part of a family. The app shows the last 7 days (Free) or 30 days (Family plan) of history.
When you delete your account (or the organiser removes you), we delete your profile, sign-in, devices, your check-ins, the alerts and events about you, hearts to and from you, and your line in past weekly summaries. When the last person leaves a family, the whole family is deleted.
One-time invite codes are stored only as a scrambled hash and expire after 24 hours.
Subscription receipts may be kept as long as tax and accounting law requires.
Backups and server logs roll off within about 30 days.

Your rights

You can see, correct, export or delete your data, object to or restrict processing, and complain to your data-protection authority. Most of it you can do in the app (change your name, skip the mood question, delete your account). For a copy of your data or anything else, email contact@mystorge.com; we answer within 30 days. California residents: we do not sell or share personal information.

Security

Sign-in is passwordless (email link), family access is enforced on our servers, invite codes are one-time and hashed, and widget keys are stored only as hashes. No system is perfect; if something goes wrong, we will tell affected families and authorities as the law requires.

Changes

If we change this policy in a way that matters, we will tell you in the app before it takes effect. The date at the top shows the latest version.